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Thank you so much.
Also the chap who came was most intelligent and realised part of the problem was the angle of our drain and so raised it to prevent the back flow problem. Do let his supervisor know how helpful and clever he was.
Sharon Turner

I just wanted to say that you provide an excellent, professional, fast service. Gani came to our home in Maraetai to unblock our drains. He arrived at the time he said he would. He gave me 30 mins notice. He used my first name and explained everything to me. What a lovely man, who clearly loves his job. So professional. He went above what was expected. Thank you Gani. Also thanks Abbotts for your friendly, fast service. I wish there were more companies out there with your excellent service. Well done.
Very happy Lynn Everett

A big thank you to Isaac for his professional behaviour, his knowledgeable and helpful advice and his friendly demeanour. He went above and beyond.
David

The guy who came around to do a relatively small drain unblock job at our house (Ghani I think his name was) was so exceptionally efficient and pleasant that I wanted to give some positive feedback. All aspects of his service were of a level seldom seen. Thanks very much.
Shaun Kelly

I just want to offer a huge heartfelt thanks to your guys for helping us out rescuing our dog, Raisin. Great effort, great humour and just damn good people to have on your team.
Dave Poole – Moa Brewing Company
Jan 28 16 018

From the 1st call to the successful completion of the job Abbotts staff were totally professional and a pleasure to deal with.
I am 100% satisfied
I will be recommending to people I know that require drain unblocking in the future.
Thanks to all at Abbotts. Special thanks to Abbie at reception and Josh the drain hose tech
Doug McGregor

I would like to relay my appreciation for the prompt and excellent service last Friday from your team involved in the repair of our burst water main. We had to shut down the whole marina due to this and thank’s to your guys were back up and running for the dinner rush. They assured me that they were not going anywhere until the repair was completed which was very reassuring.
Excellent service and thanks again.
Steve Fort – Beachlands

Thanks Josh for his professional friendly service today.
Marie O’Leary – Birkenhead

I would like to commend Blair Carthy on the outstanding job he did in getting our drain urgently repaired.
We only found out recently that we had a 5 year old defective drain notice on our LIM as we are in the process of selling our house. So we needed to get it repaired urgently and get a PS3 to get the notice removed before the auction, which is on Saturday this week.
I phoned Abbotts last week on Friday afternoon (it took me a while to figure out which company could help me), explaining my dilemma. On Monday morning, Blair had been in contact with a quote, came out for a site visit and juggled other jobs around to fit me in this week after I explained how urgent it was.
He has been on site several times, liased with Watercare and confirmed that we only needed to repair the drain to our boundary and not the rest as Watercare owns the rest. The defective drain notice was incorrect and said the whole drain was a private drain but this was only partially the case. This has in turn meant that we have had a much lesser cost than expected.
He promptly prepared the PS3 and documentation after the repair and handed them to me today, to send to council.
I am so grateful to Blair. He is an outstanding representative for your company, with great people skills on top of his technical skills. Please give him a bonus, a pay rise or a day off or all 3.
Dammi Ameratunga – Narrow Neck

Please advise the Manager that I had Laurence attend for my problem and I can only say how impressed I was with his attitude and ability. A job well done.
Peter Kiddell – Hillsborough

I wanted to express my thanks for the good work your team performed over the last couple of days on our property. Suz and I are impressed with the quality of finish and attention to detail. Your team are a credit to you.
Regards
Rodd S – Point Chevalier

I would like to take this opportunity to thank you and your team for a great job at our home. The speed and thoroughness was impressive. We were worried about our situation we had discovered but it was a comfot to know we had knowledgable people who got right onto the job and reassue us it could be fixed.
All the men were very professional and the clean up was great – like you had never been here! Once again – thank you.
Regards
Sue Challis

Dear Mike-
I felt I should contact you regarding the young man that attended my blocked line to my septic tank last weekend. Of all the tradesmen that have attended various issues for me over the last ten years or so, this man was an absolute standout representative for your company. His product knowledge was exceptional, his perseverance in solving my problem is to be applauded and his manner was extremely professional.
When the sh*t was flying, he kept on smiling
Howard Sneddon, Franklin

Hello Anthony-
I would just like to express my gratitude about the recent service call out that your company did to remedy a blocked sewer drain.
The service man concerned really excelled at his work & more importantly had what I call the “attitude factor” which went well beyond what I have normally experienced with tradesmen in New Zealand.
He was polite & went out of his way to explain what he was doing & what the various options were available, & he conducted himself in an exceptional, professional manner at all times.
Coming from a Company background where we employ service people, I can only describe my experience today as one which all service people should aspire to atttain. All too often in New Zealand we are far too quick & ready to criticize, however all too slow to praise.
I would be grateful if you could please pass on my comments to the service man involved.
Kind regards,
Paul Bowie, Maraetai

Dear Sir
Thank you for your prompt attention to the unlocking of our drain in our rear yard yesterday morning.
All of us have been most impressed with the efficient workmanlike way in which the contract for the drain relining and repairs have been carried out on the properties and the tidying up and making good to the site afterwards.
Alan Mac Donald, Hauraki

I have been using Abbotts Drainage for almost 9 years. I have found the company to be extremely reliable and prompt with the job orders and customer services.
From the receptionist, account ladies up to technicians, all are very professional with good attitude and great efficiency. I have no hesitation in using the company and recommending the company to my customers.
Barfoot and Thompson Meadowlands, Linda Hill – Rental Manager

Thanks to the two tradesmen who attended the job. A stinky task for such a hot day. Well done.
Also
A 92 year old tenant rung to thank trademen for doing a nice job and avoiding a flood in her flat. They were very nice and did an excellent job. Knights in Shining Armour!
Linda Port of Housing Corp of NZ Limited

Met contractors onsite – What a great bunch of guys doing a great job. Very thorough and professional, doing a difficult job.
Leon Austin of Housing NZ

What a wonderful company to deal with not only are the office staff friendly and efficent butI can’t speak highly enough of Tei who cleared our drains and Donna who used the camera to help us solve our drainage problems.
The people give you the quote beforehand are on time and do an excellent job.
Can not recommend or thank them enough. Thanks Abbotts.
Steve (From No Cowboys)
Communication: 100% Quality: 100% Reliability: 100% Value: 100%

Professional and friendly service, right from booking the job until completion. Drain man turned up promptly and was very competent. Charged what was quoted over the phone to me.
Thanks for a good job, particularly when you bear in mind the unpleasant nature of the work!
Penny (From No Cowboys)
Communication: 100% Quality: 100% Reliability: 100% Value: 100%

I would definitely recommend Abbotts drainage. I found their service to be friendly, informed and very helpful right from my very first email contact. The staff at Abbotts responded quickly and efficiently to my enquiries and offered up a variety of solutions to our old Villas drainage issues.
The staff member who came to unblock our drains was very professional and talked me through the procedure, he offered a follow up service of a CCTV for our drains if we had any issues in the future and I also received a great follow up email from Becks who deals with their enquiries making sure that I was happy and our drainage issues had been solved.
All in all, great service and a great team.
Monique Nightingale

Great Service, great people
Rosie says
Communication: 100% Quality: 100% Reliability: 100% Value: 100%

Thanks guys for the prompt response and sorting out the drainage, a great job – some of the best I’ve seen – I’ll be using you again.
Excellent work and I’ve got a very happy client so thanks very much.
Cheers,
Greg Neumann
Director, Neuservice Plumbing

I am writing to express appreciation for your company’s honesty in regards to work carried out at one of our rental properties. You originally quoted $1,224.29 + GST to do this drainlaying job.
When you invoiced us, you reduced the quoted figure to $839.81 and explained that this was due to fewer materials and labour required than originally estimated.
The owner of the property was very impressed with your honesty in this matter and so are we. Please keep up the great service. We will be telling everyone about you!
Collette Heappey
Property Manager, Southern First National

Some comments related to our team:

Geraint came to my house to CCTV my drains. He did a great job which included digging up the manhole and coming back in the dark to hydro and clear the line which was a bit of a mission. This saved the driveway being broken which I am grateful for and returned our house to normal that night. Thanks for your efforts.
Brent Carville of Pakuranga

Thanks for you prompt work and great friendly service from Raj
Juergen Arndt of Howick

Nigel & Brian were working at Mangere Bridge on 21 October 2008 when they discovered a riderless horse with saddle and reigns. They went to investigate, and found my wife injured lying on the ground with a broken pelvis and bruised spine. The guys called an ambulance and stayed with her until help arrived. We greatly appreciate their actions, and I consider their community spirit and care for the welfare of others a real credit them them. Their help was much appreciated.
An email from PeterHillary.com

I want to take this opportunity to let you know that dealing with Abbotts has been a pleasure. I found the guys that came onsite (two occasions – CCTV & actual replacement) were extremely pleasant, polite and professional. I have also found dealing with the staff in the office exceedingly efficient and helpful (Brooke, Shane and yourself). The team did absolutely everything they said they would do – including arriving on-site on time, every time! My expectations have genuinely been exceeded at every stage of the engagement, you can be assured that I will not be dealing with any other company in the future.
I certainly will be recommending Abbotts to anyone who will listen. Thanks for a great experience.
Stephen a’Court

We just had a guy out here from your company to unblock our drain which has been giving us issues for a while now. I just wanted to let you know he was great, turned up when he said he was going to, was very friendly and polite, explained the issue and sorted it quickly. I really appreciate that. We have had another company out here for a similar issue before and our experience with them was definitely not as pleasant! Thank you, this guy is a real asset to your company.
Sarah and Stewart Duffy

Please extend our thanks to the technician that attended our job. He was thorough and persistent to find the crux of the problem and completely polite while in our home. You have a great staff member there.
Much appreciated.
Pauline S

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