FEEDBACK
I’ve been telling all my friends about the mammoth work your guys put in digging and manually transporting fill. Super-human. Pass on my appreciation. Great communication and effort in difficult and uncertain circumstances. 
Douglas (June 11, 2024)
A gentlemen attended school yesterday to clear our sewage issue. I wanted to let you know how helpful and professional he was. He also did an amazing job clearing all the sewage away and leaving everything spotless.
Principal (March 25, 2024)
Thank you. Yes my experience with the two of your unblocking team of Glen and Ruddy was excellent. They did the job in a very professional manner and finished off with a thorough clean of the affected area. Most impressed. Thank you Abbotts.
Azim (November 27, 2023)
Dear Abbotts
Thanks for the prompt receipt of our payment. The gorgeous workers who came, so quickly, and were amazingly knowledgeable, and tremendous to deal with informed us that you would send a copy of the video taken while they were here.
I can’t recommend your company highly enough.
Please pass on our truly grateful thanks to your men who were so very helpful.
Sue (November 5, 2023)
I would like very much to thank your business for the amazing service you have given me. From the moment I contacted you till the job was completed, I was amazed with your customer service, follow up and efficiency the whole way through. The man who actually did the job was a credit to himself and your company, very efficient and went the extra mile in explaining things to me. I fully understand that it could be possible to call on your services again in the future. In the meantime I will sing your praises to family and friends—Thankyou
Graeme & Diana Collings (October 3, 2023)
Yes, Glenn did a great job yesterday, knows his stuff, very professional, very quick considering the blockage was a stubborn one, and now all’s clear. A disgusting job to tackle and not a word of complaint – give him a raise!
Richard (August 29, 2023)
We were very impressed with the tech that attended. He was a lovely guy, very easy to deal with and very helpful.
Michael (June 15, 2023)
Just want to say how impressed I was with your service. So prompt, great communication and Edward was really friendly and helpful. It just makes such a difference working with companies that pride themselves with great service.
Sue (May 18, 2023)
I was very impressed, Abbotts did an excellent job, it was a terrible day and they did not give up.
Mark (January 31, 2023)
Glenn was a very pleasant guy and I am very pleased with the job that he did.
Paul (September 9, 2022)
I was very impressed with your service, which was very prompt, very courteous, and totally professional. I will certainly be passing on your details to my friends and associates.
Charles (September 5, 2022)
Thanks for responding so promptly. The operator was very professional. Appreciate the good service.
David (August 25, 2022)
Yes, thank you very much to the team for putting in so much effort for our site and doing what looked like the impossible. I couldn’t get the opportunity to thank them face to face but if you could please pass on my appreciation and will keep in contact for future services.
Shaun (May 16, 2022)
The guys on site had a much harder time of clearing the blockage than I thought that it would be. They worked hard, especially the driver to get the job done. He was determined to make it work out for us and we really appreciate it. I am sure that most of the jobs are smelly and not very nice but this one was certainly both those things. His offsider had to pick up a lot of rubbish that was not very nice and although he had the gear on – was not the best job in the world.
I can’t remember their names unfortunately or I would be using them but please from myself and everyone that lives in the building, please thank them for a job very well done.
Jason (May 16, 2022)
Just had one of your guys come and unblock our sewer. I want to say a big Thank you for your prompt and efficient service, from Reception to actual work done to payment. Very impressed. I will recommend you to anyone who needs similar service done.
Mary (May 9, 2022)
I really praise Abbotts for their fantastic service, always prompt to answer the phone and provide assistance and certainly always see a technician very quickly who is always so pleasant to deal with. Thank you for the great service.
Shannon (February 28, 2022)
Sincere thanks for the prompt service you have organised, and your smart Techy!
Marion (December 7, 2021)
I recently dealt with Abbots and found Stephen to be extremely, professional, reliable and efficient with all the qualities you expect with a service. Stephen was so knowledgeable and communicative and offered really clear and helpful advice and a lot of his own time. A trustworthy helpful man who knows his stuff. Would and will use him anytime I need work doing. Thank you Stephen.
Kane (December 5, 2021)
Gary was a top bloke and nothing was a problem throughout the whole process.
Matt (November 18, 2021)
Gary was a good technician – thorough and helpful
Henry (October 29, 2021)
Sushil is a great employee and was very helpful.
Richard (October 7, 2021)
The attending technician yesterday did a great job and his customer service was excellent.
Paul (August 6, 2021)
I wish to thank you all for the great job you did.
Marius, please accept my sincere appreciation for your fantastic customer service. Your professional approach has given us a wonderful experience with Abbotts.
Anthony, I’d like to let you know how pleased we are with your work. It’s great. Thanks for your friendly and professional service. Thanks again for everything. Have a great weekend.
Danielle (July 16, 2021)
I would like to say “thank you” to your very helpful telephone receptionist and also the technician who called and cleared the blockage. They were both most pleasant to me.
Marion (July 16, 2021)
Sushil was excellent to deal with, a very pleasant person. He went the extra mile to place lime around to dissipate the smell. Overall, I was most impressed with Sushil and he definitely went the extra mile to provide excellent service.
Jeff (July 5, 2021)
Please thank the man who works for you and who came to our house, last night, to unblock our drain. We are so appreciative of your company’s fabulous service (and coming out in the dark). It all appears to be working well, at present – thank goodness.
Nicola (June 18, 2021)
Many thanks for that. You guys did a great job.
Russell (June 2, 2021)
Thanks again for your professional services. Definitely will contact you next time.
Lee (June 2, 2021)
Phil did an excellent job today. Please pass on our thanks to him for his and his partners’ effort. They did a great job.
Terry (April 29, 2021)
Thank you so much for your response and attendance to the job, we will reply if the issue reoccurs and will refer Abbotts’ services to family and friends.
KP, Otara (March 19, 2021)
Thank you for attending to our problem so promptly and wish to reiterate my thanks to the technician who did the work. He was very polite, informative and efficient. If the problem reoccurs, we would certainly contact Abbotts again and would happily refer your services to anyone else who gets a blocked sewer.
Grahame (February 2nd, 2021)
I really appreciate the rapid response and help of your team.
Paul (December 9th, 2020)
The council team came yesterday and did the camera inspection and have confirmed that it is a broken drain. Please give thanks to Gary for finding the source of the problem!
Tina (October 13th, 2020)
Your guy was great, very professional and I’ll keep your guy’s details handy for any other jobs that I have come up
Jeremy L, Randwick Park (September 3rd, 2020)
Thanks so much – your guys were fantastic
Sarah, Mt Albert (August 14th, 2020)
Thank you for your prompt efficient service. Your serviceman phoned and texted to notify of his arrival. He arrived as expected and repaired our blocked drains quickly without any fuss. He was tidy and the charge was what was quoted. Many thanks for a good job!
Richard, Mt Albert (July 11th, 2020)
Super happy with service received today…I’ve already recommended you to all my neighbours
Tabatha, Auckland (July 6th, 2020)
Yet another highly successful job by Abbott’s. The guys were great to deal with and made a minimum of mess. So if you ever need a reference for similar work I’m obviously a very happy customer!
Diane, One Tree Hill (February 12th, 2020)
Glenn did a fantastic job, was very pleasant to deal with, was polite and tidy and explained the job.
Dean, Pokeno (February 5th, 2020)
I am so happy with the work Sio did. He was very efficient, a really nice guy, and he took all of my stress away.
Barbara C, Waiake (January 2020)
I was really impressed by your team member. He was professional, competent and got the job done quickly.
James H, Epsom (January 2020)
Just some positive feedback about your company and your employee Gary. Funny enough I was recommended Abbotts by another company I have previously used, who were unable to take on the job.
Once the booking was made to have a drain unblocked, the office kept me informed and Gary arrived at the agreed time. He was friendly, knowledgeable, informative, quick, efficient and even remembered previously attending our property many years ago.
Gary had the right tools to get the job done and didn’t mind me helping where I could. Gary even went the extra mile to till the contaminated soil. Thanks Gary, Abbotts has earned a new customer!
Cary, St Heliers (January 2020)
Sio is a top man! He did an excellent job, was very thorough, and explained details to me that no one else had. Keen to have him back – so happy with his work!
Ross
So happy with Gary’s service this morning – very efficient and a job well done!
Shaun, Pukekohe
Sio did a brilliant job and I really appreciated him analysing the issue and explaining it to me. Whoever is allocating the bonuses at Abbotts – Sio deserves one!
Neil, St Heliers
I am so impressed with the tech [Sio] who attended site. He did a brilliant job – he was so great to deal with, a cheerful chap who was happy in his work!
Keith, St Heliers
Thank you to Abbotts for prompt service and clearing of our blocked drain. The gentlemen that attended to the problem yesterday did a top job. All flowing well now.
Josette Hemingway
I am always happy with your service, but the technician I had this morning (Sio) was beyond brilliant – absolutely fantastic. A mint guy.
Roger
Iki has been onsite since early this morning attending an unblock that has turned into major works. Iki has been absolutely amazing and has kept our tenant from being stressed. I am very impressed with Iki.
Anon
When faced recently with the failure of a newly installed soak pit, I decided to then approach Abbotts, who had been recommended to me previously but I hadn’t used for the initial work.
They inspected the site and advised me on the best approach to solving not only my woes but those of my neighbours who had my water coming onto their properties. They said they would send the right man and his team for this job – and that’s what I got.
Throughout this entire process, they were professional, attentive, and quick to counter any anxieties on my part. They were just great, and I was very impressed with the team, and even more so that they put everything back in place, made the garden over and laid lawn seed.
Would I recommend Abbotts – You Bet !
Nina
The boys Glen and Tama did an awesome job at our pipe.
They were great guys. We will need to get them back inside 2 years for maintenance.
Ann
I would like to pass on my praise for the ‘gentleman’ that turned out to sort the blocked drain.
He was very polite, understanding, very efficient, quick and an all round good person to talk to.
Mike
Just wanted to say thank you so much. Fast and efficient service. Here in less than 3 hours from when I called. When the “shit hit the fan” you really delivered in making getting it sorted.
If only each business had the service you provided! Keep up the great work.
Blake
Thanks for the good work guys! Really appreciate you coming out, identifying the issue and taking the appropriate action. Saving me some coin by getting water care to clean up the mess. You have just got a new advocate and I will use and recommend Abbotts in the future. Hopefully not more than what I need to.
Chris Otway
Thank you Deepak, much appreciated and thank you for the fabulous service, your team have been great right from the get-go.
Moana Stainton
Thank you for your prompt service, very much appreciated. Also, just want to say that dealing with the person on the phone this morning was a very pleasant experience and I really appreciate the transparency of your charges, you obviously have a good thing going on there with your business and the people that work there.
Raewyn
On Tuesday the 3rd of April we had an Abbott’s drain unblocker respond to a blocked drain at our home, I did not quite manage to catch the service mans name, but I was very impressed with the knowledge, ability’s and attitude the serviceman had to get the drain cleared while working in less than desirable conditions, keep up the wonderful work.
Mike
Thank you so much.
Also the chap who came was most intelligent and realised part of the problem was the angle of our drain and so raised it to prevent the back flow problem. Do let his supervisor know how helpful and clever he was. 
Sharon Turner
I just wanted to say that you provide an excellent, professional, fast service. Gani came to our home in Maraetai to unblock our drains. He arrived at the time he said he would. He gave me 30 mins notice. He used my first name and explained everything to me. What a lovely man, who clearly loves his job. So professional. He went above what was expected. Thank you Gani. Also thanks Abbotts for your friendly, fast service. I wish there were more companies out there with your excellent service. Well done.
Very happy Lynn Everett
A big thank you to Isaac for his professional behaviour, his knowledgeable and helpful advice and his friendly demeanour. He went above and beyond.
David
The guy who came around to do a relatively small drain unblock job at our house (Ghani I think his name was) was so exceptionally efficient and pleasant that I wanted to give some positive feedback. All aspects of his service were of a level seldom seen. Thanks very much.
Shaun Kelly
I just want to offer a huge heartfelt thanks to your guys for helping us out rescuing our dog, Raisin. Great effort, great humour and just damn good people to have on your team.
Dave Poole – Moa Brewing Company
From the 1st call to the successful completion of the job Abbotts staff were totally professional and a pleasure to deal with.
I am 100% satisfied
I will be recommending to people I know that require drain unblocking in the future.
Thanks to all at Abbotts. Special thanks to Abbie at reception and Josh the drain hose tech
Doug McGregor
I would like to relay my appreciation for the prompt and excellent service last Friday from your team involved in the repair of our burst water main. We had to shut down the whole marina due to this and thank’s to your guys were back up and running for the dinner rush. They assured me that they were not going anywhere until the repair was completed which was very reassuring.
Excellent service and thanks again.
Steve Fort – Beachlands
Thanks Josh for his professional friendly service today.
Marie O’Leary – Birkenhead
I would like to commend Blair Carthy on the outstanding job he did in getting our drain urgently repaired.
We only found out recently that we had a 5 year old defective drain notice on our LIM as we are in the process of selling our house. So we needed to get it repaired urgently and get a PS3 to get the notice removed before the auction, which is on Saturday this week.
I phoned Abbotts last week on Friday afternoon (it took me a while to figure out which company could help me), explaining my dilemma. On Monday morning, Blair had been in contact with a quote, came out for a site visit and juggled other jobs around to fit me in this week after I explained how urgent it was.
He has been on site several times, liased with Watercare and confirmed that we only needed to repair the drain to our boundary and not the rest as Watercare owns the rest. The defective drain notice was incorrect and said the whole drain was a private drain but this was only partially the case. This has in turn meant that we have had a much lesser cost than expected.
He promptly prepared the PS3 and documentation after the repair and handed them to me today, to send to council.
I am so grateful to Blair. He is an outstanding representative for your company, with great people skills on top of his technical skills. Please give him a bonus, a pay rise or a day off or all 3.
Dammi Ameratunga – Narrow Neck
Please advise the Manager that I had Laurence attend for my problem and I can only say how impressed I was with his attitude and ability. A job well done.
Peter Kiddell – Hillsborough
I wanted to express my thanks for the good work your team performed over the last couple of days on our property. Suz and I are impressed with the quality of finish and attention to detail. Your team are a credit to you.
Regards
Rodd S – Point Chevalier
I would like to take this opportunity to thank you and your team for a great job at our home. The speed and thoroughness was impressive. We were worried about our situation we had discovered but it was a comfot to know we had knowledgable people who got right onto the job and reassue us it could be fixed.
All the men were very professional and the clean up was great – like you had never been here! Once again – thank you.
Regards
Sue Challis
Dear Mike-
I felt I should contact you regarding the young man that attended my blocked line to my septic tank last weekend. Of all the tradesmen that have attended various issues for me over the last ten years or so, this man was an absolute standout representative for your company. His product knowledge was exceptional, his perseverance in solving my problem is to be applauded and his manner was extremely professional.
When the sh*t was flying, he kept on smiling
Howard Sneddon, Franklin
Hello Anthony-
I would just like to express my gratitude about the recent service call out that your company did to remedy a blocked sewer drain.
The service man concerned really excelled at his work & more importantly had what I call the “attitude factor” which went well beyond what I have normally experienced with tradesmen in New Zealand.
He was polite & went out of his way to explain what he was doing & what the various options were available, & he conducted himself in an exceptional, professional manner at all times.
Coming from a Company background where we employ service people, I can only describe my experience today as one which all service people should aspire to atttain. All too often in New Zealand we are far too quick & ready to criticize, however all too slow to praise.
I would be grateful if you could please pass on my comments to the service man involved.
Kind regards,
Paul Bowie, Maraetai
Dear Sir
Thank you for your prompt attention to the unlocking of our drain in our rear yard yesterday morning.
All of us have been most impressed with the efficient workmanlike way in which the contract for the drain relining and repairs have been carried out on the properties and the tidying up and making good to the site afterwards.
Alan Mac Donald, Hauraki
I have been using Abbotts Drainage for almost 9 years. I have found the company to be extremely reliable and prompt with the job orders and customer services.
From the receptionist, account ladies up to technicians, all are very professional with good attitude and great efficiency. I have no hesitation in using the company and recommending the company to my customers.
Barfoot and Thompson Meadowlands, Linda Hill – Rental Manager
Thanks to the two tradesmen who attended the job. A stinky task for such a hot day. Well done.
Also
A 92 year old tenant rung to thank trademen for doing a nice job and avoiding a flood in her flat. They were very nice and did an excellent job. Knights in Shining Armour!
Linda Port of Housing Corp of NZ Limited
Met contractors onsite – What a great bunch of guys doing a great job. Very thorough and professional, doing a difficult job.
Leon Austin of Housing NZ
What a wonderful company to deal with not only are the office staff friendly and efficent butI can’t speak highly enough of Tei who cleared our drains and Donna who used the camera to help us solve our drainage problems.
The people give you the quote beforehand are on time and do an excellent job.
Can not recommend or thank them enough. Thanks Abbotts.
Steve (From No Cowboys)
Communication: 100% Quality: 100% Reliability: 100% Value: 100%
Professional and friendly service, right from booking the job until completion. Drain man turned up promptly and was very competent. Charged what was quoted over the phone to me.
Thanks for a good job, particularly when you bear in mind the unpleasant nature of the work!
Penny (From No Cowboys)
Communication: 100% Quality: 100% Reliability: 100% Value: 100%
I would definitely recommend Abbotts drainage. I found their service to be friendly, informed and very helpful right from my very first email contact. The staff at Abbotts responded quickly and efficiently to my enquiries and offered up a variety of solutions to our old Villas drainage issues.
The staff member who came to unblock our drains was very professional and talked me through the procedure, he offered a follow up service of a CCTV for our drains if we had any issues in the future and I also received a great follow up email from Becks who deals with their enquiries making sure that I was happy and our drainage issues had been solved.
All in all, great service and a great team.
Monique Nightingale
Great Service, great people
Rosie says
Communication: 100% Quality: 100% Reliability: 100% Value: 100%
Thanks guys for the prompt response and sorting out the drainage, a great job – some of the best I’ve seen – I’ll be using you again.
Excellent work and I’ve got a very happy client so thanks very much.
Cheers,
Greg Neumann
Director, Neuservice Plumbing
I am writing to express appreciation for your company’s honesty in regards to work carried out at one of our rental properties. You originally quoted $1,224.29 + GST to do this drainlaying job.
When you invoiced us, you reduced the quoted figure to $839.81 and explained that this was due to fewer materials and labour required than originally estimated.
The owner of the property was very impressed with your honesty in this matter and so are we. Please keep up the great service. We will be telling everyone about you!
Collette Heappey
Property Manager, Southern First National
Some comments related to our team:
Geraint came to my house to CCTV my drains. He did a great job which included digging up the manhole and coming back in the dark to hydro and clear the line which was a bit of a mission. This saved the driveway being broken which I am grateful for and returned our house to normal that night. Thanks for your efforts.
Brent Carville of Pakuranga
Thanks for you prompt work and great friendly service from Raj
Juergen Arndt of Howick
Nigel & Brian were working at Mangere Bridge on 21 October 2008 when they discovered a riderless horse with saddle and reigns. They went to investigate, and found my wife injured lying on the ground with a broken pelvis and bruised spine. The guys called an ambulance and stayed with her until help arrived. We greatly appreciate their actions, and I consider their community spirit and care for the welfare of others a real credit them them. Their help was much appreciated.
An email from PeterHillary.com
I want to take this opportunity to let you know that dealing with Abbotts has been a pleasure. I found the guys that came onsite (two occasions – CCTV & actual replacement) were extremely pleasant, polite and professional. I have also found dealing with the staff in the office exceedingly efficient and helpful (Brooke, Shane and yourself). The team did absolutely everything they said they would do – including arriving on-site on time, every time! My expectations have genuinely been exceeded at every stage of the engagement, you can be assured that I will not be dealing with any other company in the future.
I certainly will be recommending Abbotts to anyone who will listen. Thanks for a great experience.
Stephen a’Court
We just had a guy out here from your company to unblock our drain which has been giving us issues for a while now. I just wanted to let you know he was great, turned up when he said he was going to, was very friendly and polite, explained the issue and sorted it quickly. I really appreciate that. We have had another company out here for a similar issue before and our experience with them was definitely not as pleasant! Thank you, this guy is a real asset to your company.
Sarah and Stewart Duffy
